Collaborative Empathy
by Andrea GouletThe Collaborative Empathy survey helps teams assess their collaboration effectiveness using five dimensions of empathy: Resonating with Emotions, Reasoning about Experiences, Reflecting back Understanding, Responding with Compassion, and Resourcing for Support.
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Improve levels of well-being, innovation, and achievement
Empathy is the mechanism that enables individuals to collaborate in groups to solve complex problems. When teams understand the technical nuances of empathy, they can more easily identify specific practices they can leverage to improve levels of well-being, innovation, and achievement.
Communicating Effectively
Are team members listening to each other? Do they value different perspectives? Are they navigating conflict productively?
Mutual Support
Are team members taking care of each other? Do they demonstrate they care? How well are emotions integrated into team dynamics?
Co-Creation
How well are teams working together to innovate and discover creative solutions? Are they leveraging diverse points of view to solve complex problems.
Sample Survey Items
We structure our work so that there is time to interact and deepen interpersonal relationships.
Our team holds each other accountable with clear expectations and consequences.
Our team is fully present and engaged in our work.
We relate to each other as humans, regardless of our roles or titles in the organization.
Team members regularly take care of their own physical and emotional well-being.
We recognize and value important contributions that are easy to overlook.
We encourage individual team members to pursue hobbies and interests outside of work.
Our team assesses intentions by listening to individual perspectives instead of making assumptions.
When there is tension in relationships, it is resolved directly and promptly.
Sample Survey Items
We structure our work so that there is time to interact and deepen interpersonal relationships.
Our team holds each other accountable with clear expectations and consequences.
Our team is fully present and engaged in our work.
Top Features
Leverage new neuroscience findings to pinpoint specific empathy patterns and practices your team can use to collaborate effectively.
Enhance levels of trust, psychological safety, and belonging — key components of high-performing teams.
Identify specific areas to focus on to improve the levels of creativity and collaboration at your organization.
Reduce burnout, frustration, and stress by mapping specific areas to support your team's health and well-being.
Leverage new neuroscience findings to pinpoint specific empathy patterns and practices your team can use to collaborate effectively.
Enhance levels of trust, psychological safety, and belonging — key components of high-performing teams.
Identify specific areas to focus on to improve the levels of creativity and collaboration at your organization.
Reduce burnout, frustration, and stress by mapping specific areas to support your team's health and well-being.
Andrea Goulet
Founder & Chief Technical Officer of Heartware
Andrea Goulet is on a mission to integrate empathy into the tech industry. As a sought-after keynote speaker,
Andrea is best known for making empathy accessible to analytical skeptics. Her approach to empathy is pragmatic and practical,
and she has a particular knack for providing concrete and relevant ways to use empathy for software system health and resilience.
Through her online courses, Andrea has taught over 50,000 students how skills like empathy can lead to better software teams,
products, and codebases. Andrea is the author of the forthcoming book, Empathy-Driven Software Development and a passionate
community builder. Her ideas have been featured in prominent industry media, such as The First Round Review, InfoQ, Software
Engineering Daily, and more.
Try it out now!
Fuel data-driven continuous improvement efforts at the team, program and organizational levels through uncommon insights and actionable feedback.